Case study
Carbon8 is a high-end commercial printer in Sydney with a busy quoting operation and customer data spread across quoting, production, and marketing systems. Follow-up depended on whoever had a spare moment, which in a busy print business is nobody.
[TO EXPAND: quoting volumes, systems in play, the specific pain moment]
A connected data layer linking customers, quotes, jobs, and invoices into a single view, followed by automated quote follow-up with human escalation when a prospect engages, and structured capture of customer feedback into the ISO continuous-improvement register.
[TO EXPAND: stack detail, phases, timeline]
Every quote is now followed up on schedule, engagement is flagged to account managers while it's hot, and customer feedback feeds compliance instead of a shoebox.
[TO EXPAND: cleared metrics — strike rate movement, hours saved, response times]
Related services: Data Readiness · Process Automation · Revenue Engine
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$1,990 inc GST
Fixed price. Two weeks. Written scorecard and roadmap. Fee fully credited toward any engagement commenced within 90 days.
Want the same look at your own business? The Audit is where every one of these engagements started.